WHAT IS THE COST OF SHIPPING?
$10.00 flat rate for all deliveries within Australia under $99.00
$12.45 for express orders
All order over $99.00 receive free shipping
$30.00 for international orders under $99.00
$20.00 for international orders over $99.00
DO YOU OFFER FREE SHIPPING?
We offer free shipping for purchases over AUS$99.00
This option will appear when selecting shipping method during the checkout process.
I HAVE PLACED MY ORDER. WHEN WILL IT BE PROCESSED?
All orders placed before 10:00am AWST will be processed and dispatched within 3-5 business days.
All express orders are processed and dispatched within 24 hours.
CAN I CANCEL OR CHANGE MY ORDER?
Orders can be cancelled or changed if you contact us before goods are dispatched. Please get in touch with us via email at firstname.lastname@example.org
WHAT IS THE DELIVERY TIME FOR MY ORDER?
Delivery times may vary due to COVID-19.
Once your order is dispatched, the estimated delivery times are as follows:
Australian orders delivered to metropolitan locations via Australia Post Service:
- 7-14 days for Sydney, Melbourne and Canberra
- 7-10 days for Brisbane and Adelaide
- 3 - 5 days for Perth, Hobart and Darwin
For Australian orders delivered to regional and remote areas, please allow up to 15 working days for your order to arrive.
For international orders please allow up to 30 days for your order to arrive (via DHL).
Please note that these delivery times are estimates, and that order processing and delivery times may vary.
DO YOU OFFER EXPRESS SHIPPING?
Yes we do. Please select this option at checkout
CAN I TRACK MY ORDER?
Once your order has been confirmed and dispatched, a tracking number will be emailed to you.
ARE THERE ANY TAXES OR DUTIES PAYABLE?
Australian orders are subject to Goods and Services Tax (GST). Prices on the website are inclusive of GST.
International orders may be subjected to local import taxes, duties and charges. The purchaser will be held responsible for the payment of all such charges. Please refer to the customs office of the destination country for more information regarding the import of goods and any related charges.
I ENTERED THE WRONG DELIVERY INFORMATION.
Please get in touch us via email at email@example.com
WHAT IS YOUR RETURNS POLICY?
You are entitled to a refund or replacement if there is a fault with the product you have been delivered.
You may return the item within 30 days if you have had a reaction. Please provide photographic evidence of reaction.
If you change your mind please contact firstname.lastname@example.org
HOW DO I RETURN AN ITEM?
If you are eligible for a return, please contact us via email at email@example.com or visit the Returns Page.
MY ORDER HAS ARRIVED FAULTY/DAMAGED.
Please contact us via email at firstname.lastname@example.org within 7 days of receiving your order for assistance. Please take photographic evidence of fault/damage.